Frequently Asked Questions
These are the most frequently asked questions and answers from our customers. See if your question is answered below, and if it's not, please contact us so we can help answer your question.
Our products can be purchased from our website, EmeraldForestUSA.com and fine Natural and Health Food stores throughout the U.S.
Retailers can purchase Emerald Forest products from nationwide distributors Threshold Enterprises. Please contact us if you need UPC’s or other ordering information.
Emerald Forest products are proudly made in the U.S.A.
Yes. If you haven't tried Emerald Forest lately, welcome back...you'll notice some very nice improvements. We have recently updated all of our product formulas to use natural, organic & fair trade ingredients, signified by the "New & Improved" burst on our labels. In short, we "cleaned-up" our products to make them better for you, the environment and future generations.
Our new products have been designed with very high personal care standards, like the Whole Foods Premium Body Care Standards, although they have not yet been certified. You can read about Whole Foods body care standards here http://www.wholefoodsmarket.com/about-our-products/premium-body-care-standards.
Our new shampoos are made without sulfates, they have organic & fair trade ingredients, improved mild surfactants (cleansing), are more gentle for your hair and have a nice foaming action. Our new conditioners are also sulfate-free and have been improved with organic & fair trade ingredients, a special blend of nourishing oils, more botanical extracts and have a light and creamy texture. The original fragrance was replaced. We now use essential oils like sweet orange, zesty grapefruit, lavender and refreshing peppermint for the scent. Did you like the original scent? Let us know.
As always, Emerald Forest products are made with rainforest botanicals, including our signature Sapayul oil, the ancient Mayan secret for beautiful hair.
Also, the new products are Vegan friendly!
We believe the changes we've made are better for all of us and hope that you & your family enjoy our products for generations!
No. Emerald Forest products are Cruelty Free, we do not test our products on animals.
Yes, our products are considered vegan friendly.
Yes. While our products are not 100% organic, they are made with many organic and high quality ingredients, essential oils, botanicals and rainforest inspired ingredients.
No. Our newly reformulated botanical shampoos and conditioners do not contain Sodium Laureth Sulfate or Sodium Laurel Sulfate.
Our newly reformulated botanical shampoos and conditioners, are made without gluten. They are also made without sulfates, parabens, PEG's, phthalates and animal by-products. However, we do not guarantee that our products are completely free of ingredients that may elicit an allergic reaction. If you have any concerns, please consult your doctor prior to use.
Emerald Forest lists the ingredients for each product on our website and the product labels. Please review the ingredients list prior to purchasing. If you are sensitive or allergic to any of the ingredients, you should avoid that product. Many Emerald Forest products are made with ingredients derived from nuts, including oils like Sapayul, Macadamia, Coconut, Sunflower & Kukui. We do not guarantee that our products are completely free of ingredients that may elicit an allergic reaction. If you have any concerns, please consult your doctor prior to use.
We accept Visa, MasterCard, American Express, Discover and PayPal.